D. L. (Tenant)
Firstly I would like to thank you for sorting out my recent issue so efficiently and sympathetically.
Please could you also pass on my thanks to Dee and Haf for all efforts in initially sorting the ‘moving in’ process, it was handled brilliantly and everything was explained incredibly clearly. I would also like to make special mention of Karen. She has been brilliant in listening, empathising and in following up promised actions. It is that sort of commitment to customer service/satisfaction that can make all the difference in a difficult situation. She’s a credit to your organisation!
The service, support and helpfulness of Matthews has been astounding. You can really see the difference between a family run enterprise and a chain agency. Your staff’s personal and human approach to issues is incredibly refreshing and I hope to use your agency again, either buying or renting as I have great things about both elements of your team.
Many thanks again for your help – I look forward to being a returning customer and would be happy to recommend your services to friends and family.