Testimonials - Sales

It’s not what we do, but the way we do it that makes a big difference. This is evident not just from our success rate, but from what our clients have to say.

It appears the sale of our property in Handbridge is finally complete and I'd just like to say a very loud THANK YOU to you all for your part in getting to this point. I really appreciate the good work you have all done to get this result. (I'm going to miss sitting at the computer at midnight writing emails from New Zealand. Not)

Dear Alex and Jackie You will have heard that the sale to xxxx xxxxx was completed last Friday.  I just wanted to send  a note to thank you both for your good service and advice. A sale was agreed within a week at a figure just below the asking price, and the subsequent transaction went through without any major dramas. Thanks again.  Kind regards Mr and Mrs S  

Dear Rebecca -   You have recently completed the sale of xxxxxxxxx for me and I wanted to write to say how pleased and impressed I am with the way in which your agency handled the sale.  I have no way of knowing whether you would describe this particular project as difficult or easy or somewhere in between on the mental scale of such things, but what I can tell you is that after we had met Alex who valued the property and who made it so easy to choose Matthews to be our agents, I dealt almost exclusively, although not entirely, with Laura.   Personally, I think that the two of us developed an understanding and telephone relationship that was efficient and fun throughout the course of the whole procedure.  Laura's ability to guide me through each and every step of the process and her innate understanding of how best to react to the buyers' questions, and in a few instances "hurdles", was always "on the nail".   I have in fact communicated directly with Laura to let her know how happy I am with the help and guidance she gave me using these words: "I want you to know that I really, really appreciate everything that you have done to help with selling xxxxxxx, Laura.  In fact, I shall be writing to whoever owns Matthews to express these thoughts in more expansive detail because working with you has been a joy from beginning to end and I shall miss our chats.  I really mean this - you couldn't have worked harder, or longer, more diligently or with greater humour.  Thank you so much"   It occurs to me that I couldn't have put it better, and so it only remains for me to thank you too and to wish you and your team the happiest of Christmasses. With best wishes, Tim. ________________

Dear Julie Thankyou for your email regarding our purchase of xxxxxxxxxxx. We have had a great experience with Matthews from start to finish.  Jackie responded really quickly to my call requesting an early viewing of the property so please pass on our grateful thanks. As Jackie was aware, we had lost a previous prospective purchase through a different estate agent, and once we made our offer things moved very smoothly and we are very grateful for Jackie's assistance with that too.  We had a very traumatic time previous to contacting Matthews and still cannot believe how calmly and efficiently our transaction was dealt with. This property is perfect for us and we are so pleased you were there to help us with our purchase. We would not hesitate to recommend Matthews and should we ever need the services of an estate agent again Matthews would be our first choice. With thanks to all involved. Best wishes Mr and Mrs P

DONE! We purchased a house through Matthew's back in the 90's and the staff were good then so they were our first choice when we came to sell recently - and I can say they are still good! We had dealings with several staff in the lettings, block management and sales departments and everyone was professional. very helpful, communicated well and did what they said they'd do. Would certainly recommend. Thanks you Matthew's!  

Hi Rebecca, Just a quick note to let you know what excellent service I have had to date from your staff, especially Alex and Katie, thought you would appreciate a little feedback at this juncture. Best regards

I want to thank you for all your help during my protracted sale, and your patience  in dealing with all the problems.  You did make things run as smoothly as possible and I very much appreciated your advice and encouragement.  I hope Alex too appreciates your worth to him personally and to the firm.  Please also pass on my thanks to Laura who was very helpful  in the final last stage when we had to postpone the move because of the road closure  

Dear Rebecca, I have recently bought the above address which was marketed through your company. I have had so much help from Nichola-Jayne with this. She has been great at keeping in touch and letting me know what's going on between the various parties that have been involved. This was my first time buying a house, so her help has been much appreciated. So, credit where credit is due, she has been fantastic. If you could pass on my sincere thanks to her.    

I should just like to comment on your very helpful and friendly staff. I am at this moment in time purchasing a property through you and have had dealings with several of the team. In particular I should like to praise JACKIE whom I I speak to over the phone about the property, she is very helpful and efficient. Also the viewing I had yesterday under the supervision of Alex Horne.  Now having known Alex some years ago it was a pleasure to see what a genuine young man he has become, he was friendly, helpful and it was a pleasure to have him go through the property details with me. He is definitely  an asset to your firm.   Also I think I dealt with Brian on my first viewing and he too was very helpful and kind . All in all its been a pleasurable experience to have had your support so far.  

Thank you very much for your help and service provided in the sale of this property. The service you provided was excellent. We have now received the monies and confirm you can close your file on this property.

Thank you so much for your help and understanding throughout the house sale. A very professional team!


I wish to express my sincere thanks to you and your sales team for the effort and enthusiasm you all put into the advertising and sales attempts with our house. I heard today that contracts were exchanged and completion should be in a few weeks. This is a happy closure to the end of a very stressful and unhappy year for my family.


Following the recent sale of our property we would like to express our thanks for the efficient and considerate service. We have been associated with Matthew’s through the lettings department as well as the recent sale. All Matthew’s staff have given us good, sound advice and support, particularly with letting issues. All the tradesmen recommended were pleasant, trustworthy and efficient too. The sales department acted quickly and efficiently once we decided to sell and we were kept up to date right through the sale. We would not hesitate to use your agency in future and recommend to others the efficient and professional service Matthew’s offers.  


Thank you so much for all your help with selling our house and the support you have given us during the process! You have been fantastic!


Thank you! We got there in the end…thanks for hanging in there!


Thank you for everything you have done in selling our house. I will definitely recommend you to any friends and family. An extra thanks to Julie for the counselling sessions! They were much needed during the stressful times!

Mr and Mrs D

Thank you so much. We are really pleased with the service we received. You were always the reassuring voice on the phone and even made us laugh during a really stressful time.

Mr and Mrs D.

We would like to express our grateful thanks to Matthew’s for successfully completing the sale of our property.We have found that Julie in particular has at all times been most professional, understanding and a pleasure to know. We have been most impressed by Julie’s willingness to conduct viewings on our behalf, noting especially one weekend occasion, presumably otherwise on a day off, when Julie showed the clients around, then stayed as we met them and continued to stay on afterwards after they had left to discuss the viewing with us.Julie told us that she felt that the people who did buy our property were an excellent prospect and was proved to be correct.We were very impressed at the outset by the fact that so many of the staff came to visit our property so that they could familiarise themselves with it. Your services exceeded our expectations (actually it matched what we have come to expect of Matthew’s)  

Mr and Mrs E

Thank you for your assistance and support. We have made it to completion and retained our sanity!

Mrs R

Thank you very much for your help with our recent purchase. We appreciated the communication throughout the process!

Mr and Mrs S

I came across Matthews of Chester in February 2012, when we purchased 2 apartments in The Quarter in Chester for our daughter and her friends who were studying in the city, and Matthews were the Management Team for the development. My first contact at Matthews was lady named Maria who I found to be extremely helpful, professional and totally genuine. Over the last few years I have spoken to her and other colleagues working in the rental market and have always found each one to be excellent on every occasion, from the simplest request for a meter reading, to Maria personally solving a problem with a water leak in one of the apartments, taking complete control of the repair with the contractors and the insurers. Living, as we do, approximately 100 miles away, this was very reassuring at the time and very much appreciated. In June 2015, with courses completed at University, we took the decision to sell the apartments. I spoke again to Maria, to discuss our intentions, who in turn instructed the Sales Team to contact us. After meeting with Alex the valuer, who showed complete professionalism and integrity, we agreed to put the properties on the market. Within a very short time, both were sold and we were delighted with the service we received by all the members of the Sales Team we dealt with. During the final stages of the sales procedure, when solicitors required quite 'in-depth' information, I had several conversations with Kevin who was always more than happy to help. We would like to say a big THANK YOU TO ALL THE STAFF at Matthews for their help, guidance and quality service we have received and would strongly recommend this excellent company to anyone.

Mr and Mrs K

Once again, superb service from Matthew’s from start to finish. We will be recommending you and it’s highly likely we will use you again.


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