“I came across Matthews of Chester in February 2012, when we purchased 2 apartments in The Quarter in Chester for our daughter and her friends who were studying in the city, and Matthews were the Management Team for the development.
My first contact at Matthews was lady named Maria who I found to be extremely helpful, professional and totally genuine. Over the last few years I have spoken to her and other colleagues working in the rental market and have always found each one to be excellent on every occasion, from the simplest request for a meter reading, to Maria personally solving a problem with a water leak in one of the apartments, taking complete control of the repair with the contractors and the insurers. Living, as we do, approximately 100 miles away, this was very reassuring at the time and very much appreciated.
In June 2015, with courses completed at University, we took the decision to sell the apartments. I spoke again to Maria, to discuss our intentions, who in turn instructed the Sales Team to contact us. After meeting with Alex the valuer, who showed complete professionalism and integrity, we agreed to put the properties on the market. Within a very short time, both were sold and we were delighted with the service we received by all the members of the Sales Team we dealt with. During the final stages of the sales procedure, when solicitors required quite 'in-depth' information, I had several conversations with Kevin who was always more than happy to help.
We would like to say a big THANK YOU TO ALL THE STAFF at Matthews for their help, guidance and quality service we have received and would strongly recommend this excellent company to anyone.”