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“Dear Rebecca -   You have recently completed the sale of xxxxxxxxx for me and I wanted to write to say how pleased and impressed I am with the way in which your agency handled the sale.  I have no way of knowing whether you would describe this particular project as difficult or easy or somewhere in between on the mental scale of such things, but what I can tell you is that after we had met Alex who valued the property and who made it so easy to choose Matthews to be our agents, I dealt almost exclusively, although not entirely, with Laura.   Personally, I think that the two of us developed an understanding and telephone relationship that was efficient and fun throughout the course of the whole procedure.  Laura's ability to guide me through each and every step of the process and her innate understanding of how best to react to the buyers' questions, and in a few instances "hurdles", was always "on the nail".   I have in fact communicated directly with Laura to let her know how happy I am with the help and guidance she gave me using these words: "I want you to know that I really, really appreciate everything that you have done to help with selling xxxxxxx, Laura.  In fact, I shall be writing to whoever owns Matthews to express these thoughts in more expansive detail because working with you has been a joy from beginning to end and I shall miss our chats.  I really mean this - you couldn't have worked harder, or longer, more diligently or with greater humour.  Thank you so much"   It occurs to me that I couldn't have put it better, and so it only remains for me to thank you too and to wish you and your team the happiest of Christmasses. With best wishes, Tim. ________________”