Testimonials - Lettings

“Rebecca, I just thought I would drop you a quick note to let you know how wonderful your letting team are. I have had the pleasure of dealing with Dee for my last two lettings and she has been so helpful and considerate, and without question gone the extra mile for me on both occasions. I cannot speak highly enough of her, and the other people within the team, such as Sarah, that I have had the pleasure of dealing with over these last few weeks. With Best Regards, Ian Venner”

“As the Landlord of xxxx I would like to pass on my appreciation and kind regards to all the team at Matthew's. I have continued to use your company for many years because of your polite manner and professionalism and have complete confidence in Matthew's. A company is only as good as the people who work in it which reflects how hard the lettings team work, During the re-letting process everyone contributed to a swift and a very satisfactory outcome and all the hard work resulted in me just requiring me to sign a few forms. I would particularly like to express my thanks to Dee - who is always my first point of call and guides me very efficiently through the lettings process solving any problems that I have, keeping me well informed and up to date - her down to earth manner can only contribute to a well organised company. I should also like to thank Jan from maintenance who has been very patient and worked well on my behalf to solve any problems. Thanks you all again and I would appreciate you passing on my comments to Rebecca so you all have the credit you richly deserve. Regards, S.S. (Landlord)”

“DONE! We purchased a house through Matthew's back in the 90's and the staff were good then so they were our first choice when we came to sell recently - and I can say they are still good! We had dealings with several staff in the lettings, block management and sales departments and everyone was professional. very helpful, communicated well and did what they said they'd do. Would certainly recommend. Thanks you Matthew's!  ”

“I would recommend  Matthews to anyone. Everyone has been great to deal with, and I will miss all of you. Please pass on my thanks and kind regards to all. Dear xxx, It was lovely to speak to you earlier, I was glad to hear that your felt the same as I did about your property, in that it was immaculate allowing your sale to go ahead. I can confirm that on your instruction we are to return the tenants deposit in full. Thank you for using Matthews as your letting and Sales Agent, I hope your experience has been a good one. Yours sincerely Karen Ball Operations Manager”

“Dear Rebecca, I would just like to record my appreciation for the excellent service from your lettings accounts manager over the past month or so concerning tenant-related problems in my property. She has been persistent, thorough and has kept me fully informed of developments. Thank you.”

C.R.

“Firstly I would like to thank you for sorting out my recent issue so efficiently and sympathetically. Please could you also pass on my thanks to Dee and Haf for all efforts in initially sorting the ‘moving in’ process, it was handled brilliantly and everything was explained incredibly clearly. I would also like to make special mention of Karen. She has been brilliant in listening, empathising and in following up promised actions. It is that sort of commitment to customer service/satisfaction that can make all the difference in a difficult situation. She’s a credit to your organisation! The service, support and helpfulness of Matthews has been astounding. You can really see the difference between a family run enterprise and a chain agency. Your staff’s personal and human approach to issues is incredibly refreshing and I hope to use your agency again, either buying or renting as I have great things about both elements of your team. Many thanks again for your help – I look forward to being a returning customer and would be happy to recommend your services to friends and family.  ”

Daniel Lockwood

“First of all we would like to thank you for your commitment and willingness to help us. We also appreciate that the whole process has taken a very short time since we first contacted you. In addition we would like to say that we were very impressed with the professionalism and high standard that we received.We will be in to pick up the keys on Friday.”

M K (Tenant)

“The service we have experienced has been "second to none".  We found each member of the Staff to be most courteous and helpful. We can only speak for the specialist department dealing in HMOs and lettings.  All members in this department are well versed in the laws, rules, and requirements which is most helpful to landlords.  The Staff themselves are delightful and present the company in a professional manner.  We would not hesitate to recommend Matthews.”

Landlord

““We would like to thank you for the professional manner in which you handled our tenancy. We wouldn’t hesitate to recommend you to our friends and family”.”

RR