2^nd July 2019

Changing letting agents in the middle of a tenancy is a really straightforward process for landlords. There’s a common misconception that you need to wait until your tenant contract has come to an end to appoint a new agent, but this is not the case.

At Matthews of Chester, we are experienced in taking over the management of a property and making the process hassle-free for landlords. Our service to switch letting agents in the middle of a tenancy will include:

Contacting the tenant

We will contact the tenant to introduce ourselves and let them know we are the new appointed agents. We’ll outline how we work and what service levels they can expect from us. We’ll also ensure the tenant has all our contact details should anything go wrong. We will also send them the details of where to pay their next month’s rent.

Property documents

We will need a copy of your previous Tenancy Agreement, including inventories, safety certificates and warranties.  If any of these documents or Agreements are incomplete, or are not fully compliant with current legislation, we will re-write these for you.

Collect keys

We will arrange collection of keys to the property from your previous letting agent on your behalf.

Property Inspection

As new managing agents, we will want to carry out our own inspection of the property rather than rely on the previous agent’s report. This will allow us to check the property is being well looked after and if there is any maintenance needed.

What you can expect from Matthews as a Letting Agent

Switching letting agents can be a big decision, and whilst on paper it may seem like all letting agents offer the same service, they don’t always offer the same LEVEL of service. Here’s what you can expect from Matthews:

• Communication

Clear communication is one of the most important aspects of a good landlord and agent relationship. We provide regular reports on the state of your property and have regular calls with the landlord, not just when things go wrong with the property, but throughout the tenancy.

• Trust

Your property is one of the biggest assets you will own, and we know that. We are transparent in everything we do, and our clients stay with us because they trust us to react to problems as soon as they arise and because we are always proactive throughout the tenancy to prevent any problems from happening. 

• Competence

We are regulated by ARLA and we adhere to a strict code of practice to ensure your property is in safe hands. We have a team of qualified professionals within our management team who are always on hand to deal with situations in the most professional manner.

If you are not happy with your current letting agent and are thinking of switching to Matthews, call us today to see how we can help take over the management of your rental property.