Updated: 26th March 2020
The current outbreak of corona COVID-19 virus continues to present risk and worry to everyone and businesses worldwide. Matthew’s, like everyone are mindful of how we can help minimise the risk of spread and continue normal day to day services during this unprecedented pandemic.
The health and safety of residents, employees and supply chain partners remains our priority. Please be assured that we are continuing to monitor the latest Government advice on Coronavirus (COVID-19) and are adapting our management planning accordingly.
The following information provides updates from our customer communications to keep you up to speed about what this means for your development.
i) Matthew’s Response to this situation
As you know, the government advice on Coronavirus is constantly evolving with new updates and additional guidance being issued daily. We’re monitoring this closely and continuing to adapt our management planning to respond to the latest advice as it is released to make sure we are doing the right thing to keep our customers, colleagues and contractors safe. We are working with our suppliers to try and minimise any potential impact to the services we offer.
We consider the Government are working hard to deal with this situation nationally and this impacts on everyone. On Monday 23 March 2020 the Government issued a nationwide instruction that people must stay at home. Since then, Matt Hancock, Secretary of State for Health and Social Care has now confirmed that those who cannot work from home should go to work “to keep the country running”. Robert Jenrick, Secretary of State at the Ministry of Housing, Communities and Local Government (MHCLG), has also offered additional clarification on Wednesday 25 March in an interview on BBC Radio 4 that confirms that work should continue to maintain buildings for sanitation and fire safety reasons.
As a result of these clarifications we have continued to adapt our approach at developments (along with our suppliers) to follow the latest government advice appropriately.
We thank our residents, leaseholders and directors for their understanding during what is an unprecedented, and rapidly developing, situation.
ii) Matthews Workforce
Although the office in Chester is temporarily closed, we have arranged for the team to work remotely with access to the phone system, emails and our ‘Cloud based’ systems, in order to respond to your needs.
Although we have tried to mitigate the impact, due to the ever-changing situation around Coronavirus, there may be certain times during the day you may have to wait longer than usual to speak to our team.
For non-urgent matters, we would encourage you to email us at firstname.lastname@example.org, where we will respond to you as quickly as possible.
iii) Visitors and communal activities at your development
In line with the Government’s advice, everyone must stay at home and must follow social distancing guidelines. This means that you should not be having visitors to the development at the present time, and all communal activities should not take place while this Government guidance is in place.
iv) Developments with communal facilities and/or site personnel
Please be vigilant: Whilst we are all adjusting to these new circumstances, please help us and yourselves to reduce any opportunistic crimes. Please make sure your possessions are locked away, doors are kept closed, and report any acts of vandalism or suspicious behaviour by strangers to the police.
vi) Property Management
Your Block Manager will still be available to support you. They will be strictly following social distancing instructions if attending site. They will continue to be available as usual during working hours even if they are not on site.
vii) Useful Information
As you know, this is a developing situation and we would urge you to refer to the Government advice to stay up to date with the latest information and guidance.
Please refer to the links below for the most update to information from the government and NHS about the Coronavirus situation in the UK: