We purchased a house through Matthew’s back in the 90’s and the staff were good then so they were our first choice when we came to sell recently – and I can say they are still good! We had dealings with several staff in the lettings, block management and sales departments and everyone was professional. very helpful, communicated well and did what they said they’d do. Would certainly recommend. Thanks you Matthew’s!
Matthew’s currently manage Albion Mews on behalf of the Leaseholders. Matthew’s has recently and very successfully project managed urgent repairs required at the building.
The team have an excellent understanding of managing sites and I have always found Kevin and the Matthew’s team to be very professional and efficient, who swiftly deal with any problems that have arisen. No problem appears to be too big or small for them to address and resolve.
I would highly recommend them to anyone looking for a proactive management company.
Lee Cox, Director, Springcare Ltd
Having experienced the pitfalls of using a remotely based managing agent, the local presence Matthews provide is a great positive for our development. Communication with them is easy and straightforward. In all our dealings we are made to feel we are their priority, with any request invariably meeting with a swift and positive response from their well developed network of locally contractors. Perhaps most importantly of all is the sound management they provide for our finances.
Matthews were selected as block manager for Bridgewater House because they have a proven track record in block management and are local to the area. We have found them to be easy to deal with, professional and knowledgeable in all aspects of block management.
They have demonstrated a high level of focus on customer experience and built up a good relationship with ourselves. It has also been evident they communicate well with the owners of apartments at Bridgewater House. They are also quick to respond and visit the development on a regular basis.
They have a network of quality local contractors ensuring their overall service offers real value for money.
Matthew’s are a quality block manager with local presence.
The Caxton Place Directors have been working with Matthew’s for just over two years now. They took over responsibility for managing the complex at a difficult time and have demonstrated a high level of professionalism in dealing with a worrying backlog of important issues. We now benefit from direct and productive communication which leads to effective management of both day-to-day and the longer term issues associated with ensuring a safe, pleasant, well maintained environment.
Obviously, as Directors, we have to consider value for money and ensure that spending is prioritised and within budget. In this respect we are confident that Matthew’s secure best value for any work carried out and provide up to date, transparent accounts which form the basis of informed future spending and planning.
We appreciate the professional assistance and experience provided by the Matthew’s team and their willingness to work with and support the Directors.
Matthew’s of Chester were appointed to the management of The Shipgate Development in Chester in November 2013. For over 25 years The Shipgate was self-managed by three officers elected from among the 17 property owners. During this period the Executive Officers had to manage many complex issues such as maintenance, legal and financial matters, insurance and occasional owner/tenant disagreements. Faced with less time, availability and complex leasehold legalisation, it was unanimously agreed to transfer all the management of the property to a professional managing agent.
We have found MoC consistently efficient, prompt and courteous, particularly in the months of handover. There has been learning on both sides, and MoC staff have gone out of their way to be helpful. They have been honest and transparent in their dealings, have handled the finances and insurance efficiently, and have shouldered the burden of many practicalities. They have been swift to respond to all issues, especially in emergencies (e.g. water-leaks in the public areas of the building, bees nests ect). They have also dealt efficiently with routine maintenance and repairs (e.g. roofing, conservatory windows) and contractors to carry out work. Were the tenancies are concerned we have a win-win situation in that MoC have gained new letting business and at the same time have ensured that we have first-class maintenance.
In summary, the Executive Officers are delighted with the appointment of Matthew’s of Chester because of their professionalism, efficiency, integrity and certainly not least, the very pleasant personal relationship with all the staff; there have been no disappointments and The Shipgate Development look forward to a long-term continuing relationship.
After a thorough review of potential companies, we appointed Matthew’s as our Management Agents from May 2011, when they replaced most unsatisfactory predecessors.
During the four years working with us, they have made notable progress in improving the general appearance of the site, establishing a caretaker system, tackling unforeseen maintenance issues and turning around the health of our finances. One of the most challenging changes was the smooth introduction of a new parking scheme, which they accomplished with ease.
They are a very respectable local company and working with The Quarter has given them a wealth of experience in Block management expertise. It is fair to say that they are now very much a business partner, rather than a service provider. As such, they are continually seeking ways in which they can offer further improvements and refinements to our relationship.
Being Estate / Letting Agents as well as our Management Agents, they gain a much greater insight to issues affecting our properties and provide owners with the opportunity for a seamless connection between what can be very disparate considerations.
We would not hesitate to give Matthew’s our highest recommendation.
Matthew’s of Chester have been managing our building since the beginning of the year and have been extremely helpful and accommodating in all aspects of the service they offer. Apartment block management is not a strait forward task and the background knowledge and experience of the team at Matthews is second to none. I would have no hesitation in recommending them to any other clients seeking a quality building management provider. Rebecca Matthew was very hands on with the initial handover from our previous agents. Having had extremely bad experiences with managing agents in the past we have been more than satisfied with their service to far. Maria has also been extremely helpful and is a great front person to represent their business. I wish them much success in the future.
We approached Matthew’s to manage our apartment block as we knew they had a proven track record in property management and an excellent reputation for customer service. The office staff are easily contactable and very helpful and efficient.
We have been absolutely delighted with the service we have received. Matthew’s handled the take-over from our previous managing agent seamlessly and historic issues were quickly resolved. The site is visited regularly to check all is in order and potential issues are picked up and dealt with quickly. The accounting systems are exemplary and we receive updates whenever necessary.
I would not hesitate to recommend Matthew’s as a block managing agent.
For more information on our Block Management Services, please get in touch and call us on 01244 346226, or email: firstname.lastname@example.org. We are based in Chester city centre, so feel free to pop in to meet our team and a member of our Block Management team will be happy to help.