Testimonials

It’s not what we do, but the way we do it that makes a big difference. This is evident not just from our success rate, but from what our clients have to say.

Houses To Rent Chester

As the Landlord of xxxx I would like to pass on my appreciation and kind regards to all the team at Matthew's. I have continued to use your company for many years because of your polite manner and professionalism and have complete confidence in Matthew's. A company is only as good as the people who work in it which reflects how hard the lettings team work, During the re-letting process everyone contributed to a swift and a very satisfactory outcome and all the hard work resulted in me just requiring me to sign a few forms. I would particularly like to express my thanks to Dee - who is always my first point of call and guides me very efficiently through the lettings process solving any problems that I have, keeping me well informed and up to date - her down to earth manner can only contribute to a well organised company. I should also like to thank Jan from maintenance who has been very patient and worked well on my behalf to solve any problems. Thanks you all again and I would appreciate you passing on my comments to Rebecca so you all have the credit you richly deserve. Regards, S.S. (Landlord)



DONE! We purchased a house through Matthew's back in the 90's and the staff were good then so they were our first choice when we came to sell recently - and I can say they are still good! We had dealings with several staff in the lettings, block management and sales departments and everyone was professional. very helpful, communicated well and did what they said they'd do. Would certainly recommend. Thanks you Matthew's!  

Houseshares Chester

We've had a really great year in a lovely house and I really appreciate the steps you have taken to look after us and provide us with a great service

Chester University student



The Caxton Place Directors have been working with Matthew’s for just over two years now. They took over responsibility for managing the complex at a difficult time and have demonstrated a high level of professionalism in dealing with a worrying backlog of important issues. We now benefit from direct and productive communication which leads to effective management of both day-to-day and the longer term issues associated with ensuring a safe, pleasant, well maintained environment. Obviously, as Directors, we have to consider value for money and ensure that spending is prioritised and within budget. In this respect we are confident that Matthew’s secure best value for any work carried out and provide up to date, transparent accounts which form the basis of informed future spending and planning. We appreciate the professional assistance and experience provided by the Matthew’s team and their willingness to work with and support the Directors.

Directors, Caxton Place Management Company Limited



It appears the sale of our property in Handbridge is finally complete and I'd just like to say a very loud THANK YOU to you all for your part in getting to this point. I really appreciate the good work you have all done to get this result. (I'm going to miss sitting at the computer at midnight writing emails from New Zealand. Not)



I want to thank you for all your help during my protracted sale, and your patience  in dealing with all the problems.  You did make things run as smoothly as possible and I very much appreciated your advice and encouragement.  I hope Alex too appreciates your worth to him personally and to the firm.  Please also pass on my thanks to Laura who was very helpful  in the final last stage when we had to postpone the move because of the road closure  



Thank you very much for your help and service provided in the sale of this property. The service you provided was excellent. We have now received the monies and confirm you can close your file on this property.



Matthews were selected as block manager for Bridgewater House because they have a proven track record in block management and are local to the area.  We have found them to be easy to deal with, professional and knowledgeable in all aspects of block management.   They have demonstrated a high level of focus on customer experience and built up a good relationship with ourselves. It has also been evident they communicate well with the owners of apartments at Bridgewater House.  They are also quick to respond and visit the development on a regular basis.    They have a network of quality local contractors ensuring their overall service offers real value for money.   Matthew's are a quality block manager with local presence.   

Candover Projects, Managing Director



Having experienced the pitfalls of using a remotely based managing agent, the local presence Matthews provide is a great positive for our development. Communication with them is easy and straightforward. In all our dealings we are made to feel we are their priority, with any request invariably meeting with a swift and positive response from their well developed network of locally contractors. Perhaps most importantly of all is the sound management they provide for our finances.

Directors, Plas Derwen



Hi Rebecca, Just a quick note to let you know what excellent service I have had to date from your staff, especially Alex and Katie, thought you would appreciate a little feedback at this juncture. Best regards



Dear Rebecca, I have recently bought the above address which was marketed through your company. I have had so much help from Nichola-Jayne with this. She has been great at keeping in touch and letting me know what's going on between the various parties that have been involved. This was my first time buying a house, so her help has been much appreciated. So, credit where credit is due, she has been fantastic. If you could pass on my sincere thanks to her.    



Matthew’s currently manage Albion Mews on behalf of the Leaseholders. Matthew’s has recently and very successfully project managed urgent repairs required at the building. The team have an excellent understanding of managing sites and I have always found Kevin and the Matthew’s team to be very professional and efficient, who swiftly deal with any problems that have arisen. No problem appears to be too big or small for them to address and resolve. I would highly recommend them to anyone looking for a proactive management company. Lee Cox, Director, Springcare Ltd

Albion Mews, Chester



I should just like to comment on your very helpful and friendly staff. I am at this moment in time purchasing a property through you and have had dealings with several of the team. In particular I should like to praise JACKIE whom I I speak to over the phone about the property, she is very helpful and efficient. Also the viewing I had yesterday under the supervision of Alex Horne.  Now having known Alex some years ago it was a pleasure to see what a genuine young man he has become, he was friendly, helpful and it was a pleasure to have him go through the property details with me. He is definitely  an asset to your firm.   Also I think I dealt with Brian on my first viewing and he too was very helpful and kind . All in all its been a pleasurable experience to have had your support so far.  



Dear Julie Thankyou for your email regarding our purchase of xxxxxxxxxxx. We have had a great experience with Matthews from start to finish.  Jackie responded really quickly to my call requesting an early viewing of the property so please pass on our grateful thanks. As Jackie was aware, we had lost a previous prospective purchase through a different estate agent, and once we made our offer things moved very smoothly and we are very grateful for Jackie's assistance with that too.  We had a very traumatic time previous to contacting Matthews and still cannot believe how calmly and efficiently our transaction was dealt with. This property is perfect for us and we are so pleased you were there to help us with our purchase. We would not hesitate to recommend Matthews and should we ever need the services of an estate agent again Matthews would be our first choice. With thanks to all involved. Best wishes Mr and Mrs P



Dear Alex and Jackie You will have heard that the sale to xxxx xxxxx was completed last Friday.  I just wanted to send  a note to thank you both for your good service and advice. A sale was agreed within a week at a figure just below the asking price, and the subsequent transaction went through without any major dramas. Thanks again.  Kind regards Mr and Mrs S  



Dear Rebecca -   You have recently completed the sale of xxxxxxxxx for me and I wanted to write to say how pleased and impressed I am with the way in which your agency handled the sale.  I have no way of knowing whether you would describe this particular project as difficult or easy or somewhere in between on the mental scale of such things, but what I can tell you is that after we had met Alex who valued the property and who made it so easy to choose Matthews to be our agents, I dealt almost exclusively, although not entirely, with Laura.   Personally, I think that the two of us developed an understanding and telephone relationship that was efficient and fun throughout the course of the whole procedure.  Laura's ability to guide me through each and every step of the process and her innate understanding of how best to react to the buyers' questions, and in a few instances "hurdles", was always "on the nail".   I have in fact communicated directly with Laura to let her know how happy I am with the help and guidance she gave me using these words: "I want you to know that I really, really appreciate everything that you have done to help with selling xxxxxxx, Laura.  In fact, I shall be writing to whoever owns Matthews to express these thoughts in more expansive detail because working with you has been a joy from beginning to end and I shall miss our chats.  I really mean this - you couldn't have worked harder, or longer, more diligently or with greater humour.  Thank you so much"   It occurs to me that I couldn't have put it better, and so it only remains for me to thank you too and to wish you and your team the happiest of Christmasses. With best wishes, Tim. ________________

Houses To Rent Chester

I would recommend  Matthews to anyone. Everyone has been great to deal with, and I will miss all of you. Please pass on my thanks and kind regards to all. Dear xxx, It was lovely to speak to you earlier, I was glad to hear that your felt the same as I did about your property, in that it was immaculate allowing your sale to go ahead. I can confirm that on your instruction we are to return the tenants deposit in full. Thank you for using Matthews as your letting and Sales Agent, I hope your experience has been a good one. Yours sincerely Karen Ball Operations Manager

Houses To Rent Chester

Rebecca, I just thought I would drop you a quick note to let you know how wonderful your letting team are. I have had the pleasure of dealing with Dee for my last two lettings and she has been so helpful and considerate, and without question gone the extra mile for me on both occasions. I cannot speak highly enough of her, and the other people within the team, such as Sarah, that I have had the pleasure of dealing with over these last few weeks. With Best Regards, Ian Venner



We approached Matthew’s to manage our apartment block as we knew they had a proven track record in property management and an excellent reputation for customer service. The office staff are easily contactable and very helpful and efficient. We have been absolutely delighted with the service we have received. Matthew’s handled the take-over from our previous managing agent seamlessly and historic issues were quickly resolved. The site is visited regularly to check all is in order and potential issues are picked up and dealt with quickly. The accounting systems are exemplary and we receive updates whenever necessary. I would not hesitate to recommend Matthew’s as a block managing agent.    

Directors, Rivulife Management Company (Wrexham) Limited

Houses To Rent Chester

Dear Rebecca, I would just like to record my appreciation for the excellent service from your lettings accounts manager over the past month or so concerning tenant-related problems in my property. She has been persistent, thorough and has kept me fully informed of developments. Thank you.

C.R.

Houseshares Chester

You and your team are the reason why I would only ever use Mathews of Chester for any of my property projects!

HMO Landlord



Thank you so much for your help and understanding throughout the house sale. A very professional team!

J.C.



I wish to express my sincere thanks to you and your sales team for the effort and enthusiasm you all put into the advertising and sales attempts with our house. I heard today that contracts were exchanged and completion should be in a few weeks. This is a happy closure to the end of a very stressful and unhappy year for my family.

J.T.

Houseshares Chester

Dear Jane and Chloe, Thank you for managing my HMO’s so efficiently, you really have provided an excellent service and I hope to continue to use your management services for many years to come.

HMO Landlord



Following the recent sale of our property we would like to express our thanks for the efficient and considerate service. We have been associated with Matthew’s through the lettings department as well as the recent sale. All Matthew’s staff have given us good, sound advice and support, particularly with letting issues. All the tradesmen recommended were pleasant, trustworthy and efficient too. The sales department acted quickly and efficiently once we decided to sell and we were kept up to date right through the sale. We would not hesitate to use your agency in future and recommend to others the efficient and professional service Matthew’s offers.  

LC

Houses To Rent Chester

Firstly I would like to thank you for sorting out my recent issue so efficiently and sympathetically. Please could you also pass on my thanks to Dee and Haf for all efforts in initially sorting the ‘moving in’ process, it was handled brilliantly and everything was explained incredibly clearly. I would also like to make special mention of Karen. She has been brilliant in listening, empathising and in following up promised actions. It is that sort of commitment to customer service/satisfaction that can make all the difference in a difficult situation. She’s a credit to your organisation! The service, support and helpfulness of Matthews has been astounding. You can really see the difference between a family run enterprise and a chain agency. Your staff’s personal and human approach to issues is incredibly refreshing and I hope to use your agency again, either buying or renting as I have great things about both elements of your team. Many thanks again for your help – I look forward to being a returning customer and would be happy to recommend your services to friends and family.  

Daniel Lockwood



Thank you so much for all your help with selling our house and the support you have given us during the process! You have been fantastic!

LV



Thank you! We got there in the end…thanks for hanging in there!

MN

Houses To Rent Chester

First of all we would like to thank you for your commitment and willingness to help us. We also appreciate that the whole process has taken a very short time since we first contacted you. In addition we would like to say that we were very impressed with the professionalism and high standard that we received.We will be in to pick up the keys on Friday.

M K (Tenant)



Thank you for everything you have done in selling our house. I will definitely recommend you to any friends and family. An extra thanks to Julie for the counselling sessions! They were much needed during the stressful times!

Mr and Mrs D



Thank you so much. We are really pleased with the service we received. You were always the reassuring voice on the phone and even made us laugh during a really stressful time.

Mr and Mrs D.



We would like to express our grateful thanks to Matthew’s for successfully completing the sale of our property.We have found that Julie in particular has at all times been most professional, understanding and a pleasure to know. We have been most impressed by Julie’s willingness to conduct viewings on our behalf, noting especially one weekend occasion, presumably otherwise on a day off, when Julie showed the clients around, then stayed as we met them and continued to stay on afterwards after they had left to discuss the viewing with us.Julie told us that she felt that the people who did buy our property were an excellent prospect and was proved to be correct.We were very impressed at the outset by the fact that so many of the staff came to visit our property so that they could familiarise themselves with it. Your services exceeded our expectations (actually it matched what we have come to expect of Matthew’s)  

Mr and Mrs E



Thank you for your assistance and support. We have made it to completion and retained our sanity!

Mrs R



Thank you very much for your help with our recent purchase. We appreciated the communication throughout the process!

Mr and Mrs S



I came across Matthews of Chester in February 2012, when we purchased 2 apartments in The Quarter in Chester for our daughter and her friends who were studying in the city, and Matthews were the Management Team for the development. My first contact at Matthews was lady named Maria who I found to be extremely helpful, professional and totally genuine. Over the last few years I have spoken to her and other colleagues working in the rental market and have always found each one to be excellent on every occasion, from the simplest request for a meter reading, to Maria personally solving a problem with a water leak in one of the apartments, taking complete control of the repair with the contractors and the insurers. Living, as we do, approximately 100 miles away, this was very reassuring at the time and very much appreciated. In June 2015, with courses completed at University, we took the decision to sell the apartments. I spoke again to Maria, to discuss our intentions, who in turn instructed the Sales Team to contact us. After meeting with Alex the valuer, who showed complete professionalism and integrity, we agreed to put the properties on the market. Within a very short time, both were sold and we were delighted with the service we received by all the members of the Sales Team we dealt with. During the final stages of the sales procedure, when solicitors required quite 'in-depth' information, I had several conversations with Kevin who was always more than happy to help. We would like to say a big THANK YOU TO ALL THE STAFF at Matthews for their help, guidance and quality service we have received and would strongly recommend this excellent company to anyone.

Mr and Mrs K



Once again, superb service from Matthew’s from start to finish. We will be recommending you and it’s highly likely we will use you again.

P.M.

Houseshares Chester

The service we have experienced has been "second to none".  We found each member of the Staff to be most courteous and helpful. We can only speak for the specialist department dealing in HMOs and lettings.  All members in this department are well versed in the laws, rules, and requirements which is most helpful to landlords.  The Staff themselves are delightful and present the company in a professional manner.  We would not hesitate to recommend Matthews.

Landlord

Houses To Rent Chester

“We would like to thank you for the professional manner in which you handled our tenancy. We wouldn’t hesitate to recommend you to our friends and family”.

RR



After a thorough review of potential companies, we appointed Matthew’s as our Management Agents from May 2011, when they replaced most unsatisfactory predecessors. During the four years working with us, they have made notable progress in improving the general appearance of the site, establishing a caretaker system, tackling unforeseen maintenance issues and turning around the health of our finances. One of the most challenging changes was the smooth introduction of a new parking scheme, which they accomplished with ease. They are a very respectable local company and working with The Quarter has given them a wealth of experience in Block management expertise. It is fair to say that they are now very much a business partner, rather than a service provider. As such, they are continually seeking ways in which they can offer further improvements and refinements to our relationship. Being Estate / Letting Agents as well as our Management Agents, they gain a much greater insight to issues affecting our properties and provide owners with the opportunity for a seamless connection between what can be very disparate considerations. We would not hesitate to give Matthew’s our highest recommendation.

Directors, Egerton Street (Chester) Management Company



Matthew’s of Chester were appointed to the management of The Shipgate Development in Chester in November 2013. For over 25 years The Shipgate was self-managed by three officers elected from among the 17 property owners. During this period the Executive Officers had to manage many complex issues such as maintenance, legal and financial matters, insurance and occasional owner/tenant disagreements. Faced with less time, availability and complex leasehold legalisation, it was unanimously agreed to transfer all the management of the property to a professional managing agent. We have found MoC consistently efficient, prompt and courteous, particularly in the months of handover. There has been learning on both sides, and MoC staff have gone out of their way to be helpful. They have been honest and transparent in their dealings, have handled the finances and insurance efficiently, and have shouldered the burden of many practicalities. They have been swift to respond to all issues, especially in emergencies (e.g. water-leaks in the public areas of the building, bees nests ect). They have also dealt efficiently with routine maintenance and repairs (e.g. roofing, conservatory windows) and contractors to carry out work. Were the tenancies are concerned we have a win-win situation in that MoC have gained new letting business and at the same time have ensured that we have first-class maintenance.  In summary, the Executive Officers are delighted with the appointment of Matthew’s of Chester because of their professionalism, efficiency, integrity and certainly not least, the very pleasant personal relationship with all the staff; there have been no disappointments and The Shipgate Development look forward to a long-term continuing relationship.

The Shipgate Management Company, Executives, SMC



Matthew's of Chester have been managing our building since the beginning of the year and have been extremely helpful and accommodating in all aspects of the service they offer. Apartment block management is not a strait forward task and the background knowledge and experience of the team at Matthews is second to none. I would have no hesitation in recommending them to any other clients seeking a quality building management provider. Rebecca Matthew was very hands on with the initial handover from our previous agents. Having had extremely bad experiences with managing agents in the past we have been more than satisfied with their service to far. Maria has also been extremely helpful and is a great front person to represent their business. I wish them much success in the future.      

Directors, Tuttle Street Management Company

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